Update Your Web Browser and Respondus LockDown Browser to Prevent Lost Work in Courses
To ensure that Respondus LockDown Browser, Respondus Monitor, Kaltura, Blackboard, Zoom, and other academic tools function properly, update your web browsers to the most recent version. Assignment submissions, blog and discussion board submissions, and test submissions may not save and could result in lost work If browsers are not updated.
Students or faculty using older versions of Chrome, Firefox and Safari (11, 12, or 13) need to upgrade their browser to ensure that they do not run into errors when using the academic technology. If you are using a version of Safari that cannot be upgraded to Safari 14, it is recommended to download and use the latest version of Google Chrome.
Faculty and students should ensure that all users have updated Respondus LockDown Browser to obtain the latest version (2.0.7.01) to prevent exam issues and unsaved answers.
To update Respondus LockDown Browser, open LockDown Browser, click the "About" icon in the toolbar (Windows users: "i" icon, Mac users: Globe icon), and select the "Check for newer version" button. You can also download and run the full installation program to ensure that you have the latest version (2.0.7.01).
If you need assistance, contact the IT Services Help Desk at 479-575-HELP or visit help.uark.edu.
Topics
Contacts
Rachel Gerner, content strategist
Information Technology Services
479-387-3824,
rgerner@uark.edu
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